Welcome to Alpha Shop’s FAQ page! We’re here to help you create a thriving garden with our unique plants. Below you’ll find answers to common questions about our products, shipping, and more. Happy gardening!

Our Products

What types of plants do you specialize in?
We specialize in unique and flavorful plants including fruit trees (like Apples, Apricots, Figs), berries (such as Blueberries, Blackberries, Goji Berries), and other specialty plants like Andean Tubers, Bamboo, and Ginger. We focus on varieties that offer both beauty and taste.
Are your plants suitable for small spaces or containers?
Absolutely! We offer many space-smart solutions like Espalier Trees and dwarf varieties perfect for urban gardens, patios, or balconies. Many of our berries and smaller plants thrive in containers.
How do you ensure the quality of your plants?
We partner with growers who practice sustainability, and our expert team hand-picks and carefully packages each plant to ensure it arrives healthy and ready to thrive in your garden.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order amount?
There’s no minimum order amount, but orders over $50 qualify for free shipping!

Shipping & Delivery

Where do you ship?
We ship globally! However, due to customs restrictions, we are unable to deliver to some parts of Asia and very remote areas. Check our website for specific country availability.
What are my shipping options?
We offer two convenient options:
• Standard Shipping ($12.95): Shipped via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 days after shipment.
• Free Shipping (orders over $50): Shipped via EMS. Processed in 1-2 business days, delivered within 15-25 days after shipment.
How are the plants packaged for shipping?
Your plants are carefully hand-packaged by our team using specialized materials to protect roots and foliage, ensuring they stay moist and secure during transit. Each plant includes care instructions.
What should I do when my plants arrive?
Unpack them immediately upon arrival, give them a gentle watering, and plant them in a suitable spot according to the provided guidelines.

Returns & Exchanges

What is your return policy?
We want you to be happy with your purchase. If you have any issues, please contact our support team within 15 days of delivery for assistance with returns or exchanges.
How do I start a return or exchange?
Please reach out to us at [email protected] with your order details and the reason for the return or exchange. Our team will guide you through the process.

Contact Us

How can I get in touch with customer service?
We’d love to hear from you! Email us at [email protected] for any questions or concerns. You can also visit our website at fruittreesoffer.com for more information.
What are your business hours?
Our team monitors emails during regular business hours (Monday-Friday, 9 AM – 5 PM EST). We strive to respond to all inquiries within 24 hours.