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Hello and welcome, fellow gardener! At Alpha Shop, we’re passionate about connecting you with the finest plants from around the world. We know you’re eager to get your new green friends into the soil, and we’re here to ensure they arrive safely and that you’re completely satisfied with your experience.

Shipping Information

We ship our plants globally (excluding Asia and a few remote regions) to help gardens everywhere thrive.

Order Processing

Please allow 1-2 business days for us to carefully select, package, and prepare your order for shipment. We handle every plant with love and care!

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Shipped via EMS for orders over $50.
    • Cost: Free!
    • Delivery Time: 15-25 business days after shipment.

Our Return & Exchange Policy

Your happiness is our root of success! If your new plant doesn’t meet your expectations, we accept returns and exchanges within 15 days of your receipt of the items.

Please Note: Due to the delicate and perishable nature of live plants, we cannot accept returns for plants that have been planted, damaged due to weather after delivery, or suffered from improper care. All items must be returned in their original condition with tags and packaging intact.

Non-Returnable Items

To ensure the health of our most sensitive varieties, the following items are final sale and cannot be returned or exchanged:

  • Andean Tubers: These rare and delicate specimens are highly perishable once they begin their journey to you.
  • Ginger: Live ginger rhizomes are extremely sensitive to temperature fluctuations during transit.
  • Any plant that has been planted or removed from its original packaging.
  • Custom or special order items.

How to Initiate a Return or Exchange

Just follow these simple steps:

  1. Contact Us: Email our friendly customer service team at [email protected] within 15 days of receiving your order. Please include your order number and the reason for your return or exchange.
  2. Get Instructions: We will respond promptly with further instructions and a Return Authorization (RA) number. Please do not ship anything back without this number.
  3. Pack Securely: Securely package the item in its original packaging.
  4. Ship It Back: Ship the item to the following address:
    Alpha Shop
    Returns Department
    1886 College Street
    Atlanta, US 30340

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., we sent the wrong item or it was damaged upon arrival). We highly recommend using a trackable shipping service and considering shipping insurance for your protection.

The Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 5 business days.
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please allow 7-10 business days for the refund to appear on your credit card or PayPal account statement.
  • Please note that original shipping costs are non-refundable.

The Exchange Process

For exchanges:

  • We will ship your replacement item once we have received the original product back.
  • If the new item costs more, you will be charged the difference.
  • If the new item costs less, we will refund you the difference.

Damaged or Incorrect Items

If your plants arrive damaged or if you received the incorrect item, please let us know right away!

  • Contact us within 48 hours of delivery at [email protected].
  • Include photos of the damaged item or incorrect product in your email.
  • We will arrange for a replacement or refund and provide a prepaid shipping label for you to send the item back.

Have Questions?

We’re here to help! Reach out to us anytime.

Email: [email protected]
Business Hours: Monday-Friday, 9 AM – 5 PM EST

Thank you for being a vital part of our global gardening community. We’re so grateful to help you grow!

Happy Gardening,
The Team at Alpha Shop